FAQs

Why no clips, zippers, or velcro?

At Jen & Keri we have two goals:

With our easy pull-up, pull-down technology there is no more fumbling with cumbersome clips or velcro while your baby is screaming at you. No more wiggling out of a sweating sports bra to nurse or pump. Take care of yourself and your baby seamlessly!

We want to support your postpartum journey to help you become confident and comfortable in your new postpartum body. Feel like yourself in the gym, on your run, or while doing yoga.

Who are jen & keri?

Hi! We are Jess & Karlie. People often get our names wrong and when they get it wrong, more often that not, they call us Jen & Keri, respectively.

So when we were deciding on a name for our company, Jen & Keri was a no-brainer. Jen and Keri sounded like great gals that we wanted to get to know! They are the girlfriends you have always wanted; they have all kinds of good advice for new moms and just want to make your life easier!

Returns & Exchanges

We want your bra to fit right! We know you have a lot to think about with a new baby in the picture.  We are happy to accept unworn, unwashed items with tags attached within 60 days of the shipping date.

Send an email to returns@jenandkeri.com to begin the exchange/return process. We are happy to send you a new bra; a return shipping label will be provided to you upon initiation of the exchange.

Please note the washing instructions for the bra. Jen&Keri is not responsible for damaged merchandise that has not been laundered as instructed.

Of course! Please send an email to hello@jenandkeri.com to begin the process. While we do not need the initial receipt, please do make sure that the item is unwashed, unworn and still has the tags attached.

Payment

We are currently able to accept all major credit cards. You can make payment through Shop Pay, PayPal, and Apple Pay.

Yes! What a great gift idea for a new mom! We have gift certificates available HERE.

We are currently working towards approval to use an HSA card to pay for our products. Until then, you are more than welcome to submit your receipt to your insurance company for reimbursement.

Shipping

We are happy to offer free ground shipping for all of our bras in the US. Shipping to Canada will incur an additional fee.

Your order will be shipped within 2 business days of placing your order. We use USPS for ground shipping, so expect to receive your new bra within 2-8 business days. You will receive a shipping confirmation and tracking number as soon as your order is on the way!

Your order will ship from Seattle, Washington.

At this time we are unable to cancel an order once it has been placed, however we are able to make changes to an address or size ordered. If you have a change to an order please email hello@jenandkeri.com within the same business day as the order was placed. 

At this time, we are only shipping in the US as well as Canada. We are VERY excited to expand and allow for shipping to other countries soon, so check back!

Remember when we said we want to make your life easier? Well that means FREE shipping for returns and exchanges!

Please send an email to hello@jenandkeri.com with your order number and we will try to figure out what happened!

Fit

You can check out our sizing chart HERE!

If you like a compressive bra for high-intensity physical activity, order the size of sports bra you would normally wear pre-pregnancy. If you like less compression, feel free to size up for a more “every day” fit.

To begin the process of exchanging/returning your item, please send an email to returns@jenandkeri.com. We are happy to offer free returns of unwashed, unworn items with the tags attached.

Yes, you can even wear it after you’re done nursing!

We have designed this bra to be comfortable enough to wear before, during and after your baby is born.

As a growing company, we are always looking for new opportunities to help new moms. If you have a suggestion or request for a certain size, please send us a message at hello@jenandkeri.com

Care

Machine wash in cold water and lay flat to dry. No bleach and no dry cleaning. Can it get any easier?